K.
Kollect

Privacy Policy

Last updated: 3rd January 2026

This Privacy Policy explains how Kollect ("we", "us", "our") collects, uses, and protects your personal data when you use https://www.kollectnow.com (the "Service").

We believe in keeping things clear and minimal. We only collect what's needed to run Kollect effectively.

1. Information We Collect

Information you provide

We may collect:

  • your name
  • your email address

This typically happens when you:

  • create or organise an event
  • join an event
  • make or receive a payment
  • contact us for support

Participant accounts may be created automatically as part of joining or paying for an event.

Payment information

Payments are handled by a third-party payment provider.

We do not store:

  • card details
  • bank account details
  • identity verification documents

This information is collected and processed directly by the payment provider in accordance with their own privacy policy and legal obligations.

Automatically collected information

When you use Kollect, we may collect limited technical data such as:

  • device type and browser
  • approximate location (e.g. country)
  • pages visited and interactions

This helps us understand how Kollect is used and improve the experience.

2. How We Use Your Information

We use your information to:

  • provide and operate the Service
  • create and manage events and payments
  • send important service-related emails (such as confirmations or updates)
  • improve and maintain Kollect
  • respond to support queries
  • comply with legal and regulatory requirements

We do not sell your personal data.

3. Emails & Communications

We send transactional emails only, such as:

  • event invitations
  • payment confirmations
  • important updates related to your event

We do not send marketing emails at this time.

4. Cookies & Analytics

Kollect uses basic cookies and similar technologies to:

  • ensure the site functions properly
  • understand how people use the Service
  • improve performance and usability

We do not use advertising cookies.

You can manage or block cookies through your browser settings. Note that some parts of the Service may not function correctly if cookies are disabled.

5. Legal Basis for Processing (UK GDPR)

We process your personal data because:

  • it's necessary to provide the Service you've requested
  • it's required to meet legal or regulatory obligations
  • we have a legitimate interest in improving and securing Kollect

6. Data Sharing

We only share personal data when necessary to:

  • process payments
  • send service-related communications
  • operate and secure the Service
  • comply with legal obligations

Any third parties we work with are required to protect your data and use it only for agreed purposes.

7. Data Retention

We keep personal data only for as long as necessary to:

  • provide the Service
  • meet legal, accounting, or regulatory requirements
  • resolve disputes or enforce our terms

When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

You have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request deletion of your data (where legally permitted)
  • object to or restrict certain processing
  • request a copy of your data

To exercise any of these rights, contact us using the details below.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

No system is completely secure, but we work hard to keep your information safe.

10. Children's Privacy

Kollect is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we'll update the "Last updated" date. Continued use of the Service means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at: