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Frequently Asked Questions
Got questions? We've got answers!
What is Kollect?
When do participants actually pay?
What happens when an event is confirmed?
How much does Kollect cost?
When can organisers withdraw their money?
Why might a withdrawal take time?
What if someone drops out before confirmation?
Can an organiser cancel an event?
What happens if an event is cancelled after confirmation?
Can participants get refunds after confirmation?
Do organisers pay fees for their own spot?
What payment methods are supported?
Is my money safe?
Does Kollect verify organisers or participants?
What data does Kollect store?
What if I need help?