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Frequently Asked Questions
Got questions? We've got answers!
How does Kollect work?
When do participants get charged?
How much does Kollect charge?
How quickly do I receive the money?
What happens if someone drops out before confirmation?
Can I cancel my event?
What if I don't reach the minimum number of participants?
Do I pay the fee if I'm participating in my own event?
Can participants get refunds after confirmation?
What payment methods do you accept?
Can I change event details after people have joined?
What happens if I need help or have issues?
Is my money safe with Kollect?
Can I see who has joined my event?